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Free Pet Portraits + Worldwide Shipping   

Shipping Policy

SHIPPING POLICY

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DogHugsCat.com is committed to excellence, and the full satisfaction of our customers.

DogHugsCat.com proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

1. SHIPPING

All orders for our products are processed and shipped out in 1-3 business days. Please allow another 3-14 business days for delivery of your item. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct.

We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. LOST/STOLEN PACKAGES

If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities and contact us at support@doghugscat.com.

5. RETURN REQUEST DAYS

DogHugsCat.com allows you to return its item (s) within a period of 30 days. Kindly be advised that the item (s) should be returned unopened and unused.

6. OUT OF STOCK ITEM PROCESS

In case of out-of-stock, DogHugsCat.com waits for all items to be in stock before dispatching and will notify the customer. 

7. IMPORT DUTY AND TAXES

When working with DogHugsCat.com, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in destination country.

8. ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

9. CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:

Email - support@doghugscat.com

Physical Portrait Prints

Our professional artists will illustrate your pet with every order. Upload a photo on the product page, and we take care of the rest!

5" x 7" Print

Sent by snail mail

Help Give Back

Help Give Back

Through the use of Semi-Postal or fundraising stamps on every card shipped, we’ve been able to help raise funds to save vanishing species. As an independently owned business, we have the freedom to support causes we believe in and to impact the world in a positive way.

The Save Vanishing Species semipostal was issued September 20, 2011, in Louisville, KY. As of the end of November 2022, more than 63.1 million Save Vanishing Species stamps had been sold, bringing the total revenue raised to more than $7.2 million. By law, 100 percent of the net amount raised is transferred to the U.S. Fish and Wildlife Service to support the Multinational Species Conservation Funds.

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